Refund policy

Returns & Refunds

Because many Centered in Joy items are personalized or made to order, personalized and custom items are not eligible for return or exchange unless they arrive damaged, defective, or there is an error on our part.

For non-personalized items, return requests must be made within 14 days of delivery. Items must be unused, in original condition, and returned in their original packaging.

If your order arrives damaged or incorrect, please contact us within 7 days of delivery and include photos of the item and packaging so we can make it right.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Original shipping charges are non-refundable.

To request a return or report an issue, contact hello@centeredinjoy.com.